DATA DELETION POLICY

Effective Date: 01.05.2026
Provider: 2Way OU, doing business as Proovl
Website: Proovl.com


1. Overview

This Data Deletion Policy explains how you may request deletion of your Proovl account and related account data.

By submitting a data deletion request, you understand that the request may be permanent and cannot be canceled once processing begins.

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2. How to Request Data Deletion

You may request deletion of your Proovl account from inside your account.

To submit a deletion request:
- Sign in to your Proovl account.
- Go to Account.
- Open Profile.
- Scroll down and click Close Account.
- Submit your request.

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3. Effect of Account Deletion

Once your account deletion request is submitted and processing begins, your account may be closed and your account data may be deleted or anonymized, subject to applicable legal, security, fraud prevention, accounting, AML, and compliance requirements.

You may lose access to your account, Credit balance, KITs, phone number support, SMS receiving, SMS sending, message history, support history, and any other Proovl functionality associated with your account.

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4. Credit and KITs

Deleting your account does not create any right to a refund, restoration, transfer, exchange, or recovery of Credit, KITs, expired KITs, deleted KITs, message history, or any other Proovl service.

Any active KITs associated with the deleted account may be terminated and deleted.

Any message history associated with your account or KITs, including received and sent SMS records, may be permanently lost and cannot be restored.

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5. Data We May Retain

Proovl may retain certain information where required or permitted by law.

This may include information needed for legal compliance, security, fraud prevention, AML review, tax, accounting, dispute resolution, enforcement of our Terms, or protection of Proovl, its users, partners, operators, and third-party systems.

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6. Changes to This Policy

Proovl may update this Data Deletion Policy from time to time.

The updated policy will be published on Proovl.com or made available inside your Proovl account.

Your continued use of Proovl after the updated policy becomes available means that you accept the updated policy.